Maintaining Employee Experience with G Suite Monitoring

Today, we are excited to share the first in a series of Employee Experience (EX) focused eBooks, helping you understand how Catchpoint can be used to ensure you get the best digital performance for your employees. In this eBook, we focus on five use cases, demonstrating through examples, how to best utilize digital experience monitoring for G Suite.

With two billion active monthly users ([as of March 2020](https://www.ciodive.com/news/g-suite-passes-2b-monthly-active-users-trails-microsoft/574084/#:~:text=G Suite and Microsoft Office,of the productivity suite market.&text=As of October%2C Office 365,began building out its applications.)), G Suite sits alongside Microsoft Office 365 as one of the two most dominant players within the productivity suite market. While G Suite holds only around 10% of the office suite market share (with Microsoft owning nearly 90%), Google is gaining around 1% market share annually. The productivity software suite has [over 5 million paying customers](https://www.ciodive.com/news/g-suite-passes-2b-monthly-active-users-trails-microsoft/574084/#:~:text=G Suite and Microsoft Office,of the productivity suite market.&text=As of October%2C Office 365,began building out its applications.), both small businesses and Fortune 500 corporations. It also has a specialist G Suite for Education, which, like many edtech solutions, has been gaining momentum over the last few months due to the social distancing protocols in place worldwide.

G Suite’s cloud-native collaboration and productivity applications include:

• Gmail – customizable email
• Docs – word processing for teams (up to 100 people at once)
• Drive – unlimited cloud storage with access control
• Calendar – integrated online calendars
• Meet – enterprise-grade video conferencing for up to 250 participants simultaneously

Like other SaaS applications, G Suite has become popular for similar reasons: ease of deployment, cost efficiencies, APIs that make advanced integration possible, unlimited storage, straightforward scaling, real-time collaboration in shared documents, and SLA accountability.

Digital Experience Monitoring for G Suite

When migrating to the cloud, most organizations are under the false assumption that the cloud vendor will manage all performance issues and the application will function optimally by default. Visibility issues can be a huge challenge when problems do occur, however. Without your own access to performance data, IT teams can’t determine or troubleshoot the problem.

For those companies that rely on G Suite for their business to function, its many applications are integral to the day-to-day activity of every employee and every team. If there is a performance degradation or outage, employee experience is impacted and productivity suffers. Monitoring critical SaaS applications that your organization relies on should, therefore, be an essential part of your monitoring strategy. This includes monitoring G Suite and its complete suite of applications.

With Catchpoint, Gain a Multi-Layered View into Performance

Catchpoint offers a multi-layered view into the performance of your G Suite apps. Monitoring external web services is very different from monitoring on-prem servers. Traditional Application Performance Monitoring (APM) relies on code-level monitoring and tracing, which is insufficient for cloud-native applications. Catchpoint, by contrast, provides data from the entire service delivery chain involved in connecting your users to G Suite.

Complexity within the Internet’s digital architecture is now the norm with a host of component types involved in delivering a single app to the end user. These include CDNs, DNS providers, third-party API vendors, traffic steering services, third-party tag management systems, and a range of other component types, each of which can yield performance bottlenecks or act as single points of failure. Using Catchpoint’s real-time analytics from our worldwide monitoring network allows your IT teams to instantly detect network, service and infrastructure issues from anywhere in the world.

Combine this with the ability that Catchpoint provides to directly measure employee experience from the user’s device and browser, and you have a unique DEM solution perfectly aligned to monitor G Suite and other SaaS applications. Our browser extension can be combined with a lightweight application, which runs in the background of an employee’s workstation. This means employee experience can be tracked wherever your employees are accessing the SaaS application, whether their home, a call center, regional office, or even an airplane.

Catchpoint offers out-of-the box monitoring templates for G Suite, making it straightforward and efficient for your team to get started with proactively monitoring the G Suite applications your employees rely on to do their work, and place their focus on other mission-critical tasks. Templates in Catchpoint offer an easy way to construct a script skeleton and then set up several scripts using the same template.

The DEM for G Suite eBook

The new eBook on DEM for G Suite offers an in-depth look into the top digital experience monitoring use cases for G Suite, including advice on how to:

• Monitor from your end user’s perspective and why this is important;
• Harness reliable third-party data to hold Google accountable for SLA breaches, and how to do so;
• Gain detailed visibility into the network services you rely on to deliver G Suite to your workforce through Catchpoint’s network monitoring service;
• Enhance employee experience and organizational productivity by accessing the data you need to baseline, monitor, analyze and troubleshoot problems as they arise;
• Utilize device monitoring to improve the employee experience of remote individuals and teams.

We explain why you need a cutting-edge DEM solution to monitor G Suite and how to maximize your monitoring solution to get the most from it, ensuring your employees have an optimal digital experience.