Assure Exceptional Cloud and Infrastructure Performance
As cloud and infrastructure providers strive to deliver exceptional service and maintain competitive advantage, the need for internet-centric, robust monitoring and observability has never been more critical. Catchpoint’s Internet Performance Management (IPM) platform was purpose-built to offer unparalleled visibility into The Internet Stack, ensuring that providers can meet the demands of their customers and optimize their operations.
Why choose Catchpoint?
Catchpoint is the market leader in Internet Performance Monitoring used by all top hyperscalers, all top CDNs, and many of the largest telcos and hosting companies. Our solutions help you:
Proactively detect and resolve incidents
Protect your brand, reputation, and revenue by identifying and resolving issues in The Internet Stack before they impact your business.
Continually optimize performance
Deliver seamless, fast, and personal user experiences across all digital touchpoints and regions - from websites to mobile applications.
Diligently adhere to stringent service levels
Catalyze IT-to-Business communications by aligning on KPIs and service level objectives that are critical to relevant teams and stakeholders
Efficiently support operational excellence
Empower your teams with the tools and insights they need to maintain high performance and resilience.
Impartially monitor digital experiences
Collect critical observability telemetry from a cloud-neutral, independent provider which is not tied to any specific cloud provider like every other DEM or IPM platform.
Customer Case Study: Equinix
Read how Equinix maintains 99.9% uptime by ensuring service reliability.
Top 5 Use Cases for Cloud / Infrastructure Providers
Proactive Incident Detection and Resolution
Minify the frequency, duration, and impact of incidents
Quick detection and resolution of incidents are essential for maintaining service quality. Catchpoint's IPM suite offers real-time alerts and detailed analytics, enabling providers to detect and resolve incidents faster.
Impact: Maintain customer experience and service quality
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Ensure SLA Compliance
Align IT and the business on the correct, relevant KPI and experience-level objectives
A cloud provider has strict Service Level Agreements (SLAs) with its customers, requiring a certain level of uptime and performance objectives. Catchpoint enables continuous monitoring against those objectives. Providers can automatically generate reports and alerts when performance metrics approach SLA thresholds, allowing them to take timely action.
Impact: Preservation and avoidance of hefty payouts and fines.
Network Resilience and Reachability
Ensure networks can handle adverse conditions and reach the far corners of the Internet
Cloud and infrastructure providers need to ensure their services are always available and functioning across all points of presence and interconnection. Catchpoint's IPM capabilities can monitor network reach, including BGP routes, network paths, and third-party services like and DNS.
Impact: This comprehensive monitoring helps providers detect and resolve network and reachability issues quickly, ensuring continuous availability and reliability. And since it’s ‘always the network’, improves time to innocence.
Optimizing Application and Cloud Service Performance
Ensure fast, consistent performance across all regions, zones, and geographies - regardless of stack components
Providers need to ensure optimal performance for their customers. And they need abilities to rectify when internal monitoring ‘is all green’, but customers are still complaining about performance. With Catchpoint IPM, providers can drill down into specific layers, identifying whether issues stem from the application stack or The Internet Stack.
Impact: Faster apps mean faster money.
Customer Experience. Period
Proactively monitor customer and digital experiences
Cloud and infrastructure providers must deliver a seamless customer experience. Catchpoint's IPM suite provides insights into real user interactions, helping providers understand and improve the user experience. By identifying and resolving issues that impact customers, providers can enhance satisfaction and loyalty.
Impact: Delivering seamless customer experiences decreases churn and increases customer satisfaction.
Internet Performance Monitoring Supercharges your Digital Resilience
Enhanced Performance Monitoring
Our IPM solutions provide real-time insights into the performance of your business-critical applications, ensuring optimal functionality and user experience.
Proactive Issue Resolution
Identify and resolve potential issues - before they impact your customers – to minify incident impact and enhance reliability.
Comprehensive Analytics
Gain deep insights into your application and internet stack performance with our advanced analytics tools, helping you make informed decisions.
End-User Visibility
With the largest Global Observability Network, you can monitor from where your users and how they are connecting, and quickly correct challenges in over 105 countries.