Assure digital experiences for financial services
Customers expect fast, reliable digital services on any device. Reliable applications are essential for your users to do their job. Disruptions and performance issues can frustrate users, lead to lost loyalty, increased churn, and even regulatory issues like DORA in the EU. To minimize these risks, leading financial institutions use Internet Performance Monitoring (IPM) to proactively monitor digital experiences, reduce downtime, and ensure digital resilience by identifying issues before they impact users.
Why choose Catchpoint?
Catchpoint is the market leader in Internet Performance Monitoring, trusted by top banks, insurance companies, payment processors, fintech organizations, and the top cloud and infrastructure providers worldwide. Our solutions help you:
Proactively detect and resolve incidents
Protect your brand, reputation, and revenue by identifying and resolving issues in The Internet Stack before they impact your business.
Continually optimize performance
Deliver seamless, fast, and personal user experiences across all digital touchpoints and regions - from websites to mobile applications.
Diligently adhere to stringent service levels
Access 13 months of storage, enabling long-term analysis of historical performance data and trends.
Efficiently support operational excellence
Empower your teams with the tools and insights they need to maintain high performance and resilience.
Impartially monitor digital experiences
Collect critical observability telemetry from a cloud-neutral, independent provider which is not tied to any specific cloud provider like every other DEM or IPM platform.
Customer Case Study: CardConnect
Read how CardConnect ensured API and third-party integration resilience.
Top 5 Use Cases for Financial Services Organizations
Enhanced User Experience
Directly monitor user experience to identify and catch any disruptions or friction in customer journeys from where your customers are located.
Catchpoint's IPM Platform offers comprehensive monitoring that helps Financial Services providers pinpoint performance issues before they impact users. By leveraging real-time data and analytics, businesses can deliver seamless experiences that keep customers engaged and satisfied.
Impact: Enhance overall customer satisfaction and retention by continually optimizing personalized, regional customer experiences.
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Ensure Employee Experience
Reduce employee digital friction regardless of work location.
Catchpoint IPM provides real-time employee experience and operational optimization from where your employees are located for all applications and productivity toolchains.
Impact: Higher employee satisfaction, morale, and productivity.
Third-party Integration Monitoring
Monitor third-party services (like payment gateways, inventory and transaction authorizations.
Catchpoint IPM provides visibility to ensure the resilience of third-party APIs, applications, and services that your organization relies upon.
Impact: Mitigate third-party disruptions in service that could lead to lost sales or breach of service levels.
Proactive Incident Detection and Resolution
Minify the frequency, duration, and impact of incidents
Quick detection and resolution of incidents are essential for maintaining service quality. Catchpoint's IPM suite offers real-time alerts and detailed analytics, enabling providers to detect and resolve incidents faster.
Impact: Maintain customer experience and service quality
Ensure SLA Compliance
Align IT and the business on the correct, relevant KPI and experience-level objectives.
Financial Services have strict Service Level Agreements (SLAs) with their customers, requiring a certain level of uptime and performance objectives. Catchpoint enables continuous monitoring against those objectives. IT can automatically generate reports and alerts when performance metrics approach SLA thresholds, allowing them to take timely action.
Impact: Preservation and avoidance of hefty payouts and fines.
Internet Performance Monitoring Supercharges your Digital Resilience
Enhanced Performance Monitoring
Our IPM solutions provide real-time insights into the performance of your business-critical applications, ensuring optimal functionality and user experience.
Proactive Issue Resolution
Identify and resolve potential issues - before they impact your customers – to minify incident impact and enhance reliability.
Comprehensive Analytics
Gain deep insights into your application and internet stack performance with our advanced analytics tools, helping you make informed decisions.
End-User Visibility
With the largest Global Observability Network, you can monitor from where your users and how they are connecting, and quickly correct challenges in over 105 countries.