Tom Gerhard
Technical Fellow
With Catchpoint, we can do significantly more monitoring for the same cost. We have already realized major improvements in web performance that we believe directly impact customer satisfaction.
IPM for SaaS Companies
Assure exceptional digital experiences
SaaS businesses face increasing pressure to deliver exceptional user experiences across various platforms and devices. Performance issues can lead to customer frustration, churn and lost revenue.
Internet Performance Monitoring (IPM) empowers SaaS businesses to understand, analyze, and optimize their digital experiences proactively, ensuring maximum uptime and user satisfaction.
Why choose Catchpoint?
The top SaaS companies, online retailers, and cloud platforms, including 13 of the top 20 digital brands, trust Catchpoint for Internet Performance Monitoring. Catchpoint has been recognized as a leader in Digital Experience Monitoring by Gartner Research. Our solutions help you:
Ensure Resilience and Reliability
Protect your brand, reputation, and revenue by identifying and resolving issues before they impact your business.
Optimize Performance
Deliver a fast user experience across all digital touchpoints, from websites to mobile applications and improve SEO rankings.
Enhance Customer Experience
Provide your customers with a flawless online shopping experience, proactively verifying all critical functions work as intended.
Support Operational Excellence
Empower your teams with the tools and insights to understand anything across the internet stack that impacts users.
Top 5 Use Cases for SaaS providers
Enhanced User Experience
Directly monitor user experience to identify and catch any disruptions or friction in customer journeys from where your customers are located.
- Synthetic tests from thousands of vantage points around the world continuously validate the real-world experience your systems deliver, and they pinpoint issues in DNS, CDNs, cloud, ISPs, APIs, and third-party services that may impact the experience.
- Impact: Ensure every user in all your critical geos has a good digital experience.
.avif)
Proactive Performance Management
With proactive alerts and insights, software providers can address potential issues before they escalate. This minimizes downtime and enhances service reliability, fostering customer trust and loyalty.
- Rather than waiting for users to complain, AI-Assisted experience scores tell your team what needs attention from the user perspective while Sonar continuously scans hundreds of services around the world.
- Impact: Enhance overall service reliability, customer satisfaction and retention by continually optimizing regional performance and customer experiences.
Third-party Integration Monitoring
Monitor third-party services (like payment gateways, inventory and CRM systems).
- Catchpoint IPM provides visibility to ensure the resilience of third-party APls, applications, and services that your organization relies upon.
- Impact: Prevent disruptions in service that could lead to abandoned carts and lost sales.
%20(2).webp)
Global Performance Benchmarking
Compare and optimize digital performance metrics across different geographic regions.
- Catchpoint IPM provides real-time user experience and API performance data in over 105 countries and thousands of vantage points.
- Impact: Tailor your strategy for various markets based on localized performance data.
Ensure Employee Experience
Reduce employee digital friction regardless of work
location.
- Catchpoint IPM provides real-time employee experience and operational optimization from where your employees are located for all applications and productivity toolchains.
- Impact: Higher employee satisfaction, morale, and productivity.
Enhanced User Experience
Directly monitor user experience to identify and catch any disruptions or friction in customer journeys from where your customers are located.
- Synthetic tests from thousands of vantage points around the world continuously validate the real-world experience your systems deliver, and they pinpoint issues in DNS, CDNs, cloud, ISPs, APIs, and third-party services that may impact the experience.
- Impact: Ensure every user in all your critical geos has a good digital experience.
Proactive Performance Management
With proactive alerts and insights, software providers can address potential issues before they escalate. This minimizes downtime and enhances service reliability, fostering customer trust and loyalty.
- Rather than waiting for users to complain, AI-Assisted experience scores tell your team what needs attention from the user perspective while Sonar continuously scans hundreds of services around the world.
- Impact: Enhance overall service reliability, customer satisfaction and retention by continually optimizing regional performance and customer experiences.
Third-party Integration Monitoring
Monitor third-party services (like payment gateways, inventory and CRM systems).
- Catchpoint IPM provides visibility to ensure the resilience of third-party APls, applications, and services that your organization relies upon.
- Impact: Prevent disruptions in service that could lead to abandoned carts and lost sales.
Global Performance Benchmarking
Compare and optimize digital performance metrics across different geographic regions.
- Catchpoint IPM provides real-time user experience and API performance data in over 105 countries and thousands of vantage points.
- Impact: Tailor your strategy for various markets based on localized performance data.
Ensure Employee Experience
Reduce employee digital friction regardless of work
location.
- Catchpoint IPM provides real-time employee experience and operational optimization from where your employees are located for all applications and productivity toolchains.
- Impact: Higher employee satisfaction, morale, and productivity.
Internet Performance Monitoring Supercharges your Digital Resilience
Enhanced Performance Monitoring
Our IPM solutions provide real-time insights into the performance of your business-critical applications, ensuring optimal functionality and user experience.
Proactive Issue Resolution
Identify and resolve potential issues - before they impact your customers – to minify incident impact and enhance reliability.
Comprehensive Analytics
Gain deep insights into your application and internet stack performance with our advanced analytics tools, helping you make informed decisions.
End-User Visibility
With the largest Global Observability Network, you can monitor from where your users and how they are connecting, and quickly correct challenges in over 105 countries.
The Catchpoint IPM Platform
Resilience for your key solution areas
Solutions to ensure great experiences for your customers, workforce, internal and external networks, applications and APIs, and websites
Monitor from where it matters
The world’s largest Global Observability Network with over 2800 vantage points in 106 countries so you can monitor from where it matters for you.
Best in class capabilities
Enterprise Proven SaaS Platform
One native SaaS Platform: enterprise proven, secure, scalable.
Instant Alerts
Receive immediate notifications about performance issues to mitigate potential downtime.
Tailored Metrics
Create dashboards that focus on the KPIs that matter most to your retail business.
In-depth Reporting
Generate reports that provide actionable insights for decision-making.
API Support
Easily integrate with existing tools and workflows, enhancing your current tech stack.
Collaboration Tools
Share insights across teams for unified performance management.
Experts you can trust
Expert, professional and managed services allow you to remain focused on core business activities
Maturity Model Approach
Industry thought leadership and expertise to guide you from a quick start package to digital resilience maturity.
An Industry Leader
A Gartner Digital Experience Monitoring Magic Quadrant Leader.
Resources
Solution Brief
SaaS Observability
Report
The Internet Resilience Report 2024
Solution Brief